1. Overview

This refund policy outlines the terms and conditions for refunds at Word Agent. We want to ensure transparency in our refund process while maintaining fair usage of our services.

2. Credit Purchases

3. Refund Eligibility

You may be eligible for a refund in the following cases:

• Technical issues prevented the use of purchased credits
• Accidental duplicate purchases
• Service unavailability during the credit validity period
• Billing errors or unauthorized charges

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@wordagent.com
2. Provide your order number and the reason for the refund request
3. Include any relevant information or screenshots to support your request

We will review your request and respond within 2 business days.

5. Refund Processing

• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Any payment processing fees may be deducted from the refund amount

6. Non-Refundable Items

The following are not eligible for refunds:

• Used credits or generated content
• Credits expired due to account inactivity
• Purchases made more than 7 days ago
• Accounts terminated due to terms of service violations

7. Special Circumstances

In cases of extended service outages or technical issues, we may offer:

• Credit extension periods
• Bonus credits as compensation
• Alternative solutions on a case-by-case basis

8. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: support@wordagent.com
• Support Hours: Monday to Friday, 9:00 AM - 5:00 PM UTC
• Response Time: Within 24 hours on business days